Terms and Conditions

Last updated: 16/09/2025

Legal owner: Piko

Registered address: CHEMIN de Castaniere 84400 Apt FRANCE SIRET: 99042630600017

Website: [https://your-domain.com] (the “Website”)

Contact: [piko.agence@gmail.com] / +33764032194

Business-only notice. We sell B2B services (to restaurants, hotels and SMBs). If you are a consumer, please contact us before purchase so we can clarify applicable rights.

1) Acceptance of Terms

By accessing the Website or purchasing our services, you agree to be bound by these Terms & Conditions (“Terms”). If you do not agree, do not use the Website or our services.

2) Services

We provide (i) website design & development and (ii) social media management (collectively, the “Services”). We do not provide AI services under these Terms.

Service details (scope, timeline, deliverables) are set out in a Proposal / Statement of Work (SOW) that references these Terms.

3) Orders, Term & Renewal

• An order is formed when you accept our Proposal/SOW (email or e-signature).

• The agreement runs for an indefinite term unless ended under Section 12.

• Subscriptions (e.g., hosting/maintenance or social media management) auto-renew monthly unless cancelled per Section 12.

4) Fees, Invoicing & Payment

• Prices are in EURO or LEK excl. taxes. You are responsible for applicable taxes and third-party costs (domains, hosting, ad budgets, stock photos).

• Projects (websites): invoice at Acceptance/Reception as per SOW. Installment option: 50% in the current month + 50% the following month (if stated in your SOW).

• Subscriptions: the first subscription invoice is due 1 month after we have received payment for the website, then monthly.

• Payment method: bank transfer to the account shown on the invoice (or another method we approve in writing).

• Late payments may incur statutory late interest and a fixed collection fee. We may suspend Services after an 8-day cure notice.

5) 48-Hour Cooling-Off (Contractual)

We grant a contractual 48-hour cooling-off period from your first payment to cancel for convenience. Irreversible third-party costs (e.g., domain registration already purchased) are non-refundable.

6) Client Responsibilities

You will: (a) supply timely content, brand assets and approvals; (b) warrant you own/hold rights to all materials you provide; (c) comply with applicable laws (advertising, alcohol, promotions, cookies, privacy, right of publicity); (d) maintain your third-party accounts (e.g., Meta, Google) and budgets.

7) Intellectual Property

• Transfer on full payment. Upon full settlement of all due invoices, we assign to you the IP rights in the custom deliverables created specifically for you under the SOW.

• Pre-existing / third-party items. Frameworks, templates, open-source libraries, fonts, stock assets and third-party tools remain under their own licenses; you receive a license to use them as permitted by those licenses.

• Portfolio right. Unless you object in writing, we may display your brand and project screenshots as references.

8) Hosting, Domains & Access

Two operating models (specified in your SOW):

• Service Model (default): we register/host in our administration until all sums are paid; access can be limited during execution.

• Ownership Model: we register under your name and get delegated access.

  We deliver credentials after Reception (or subscription start) and full payment. Non-payment or termination may result in suspension and non-renewal in the Service Model (see Section 12).

9) Data Protection & Cookies

• When we process personal data on your behalf, we act as processor and you as controller. A Data Processing Addendum (DPA) applies (available on request).

• Cookie and privacy practices are described in our Privacy Policy and Cookie Policy published on the Website. You are responsible for your own websites’ cookie banners and tracking compliance.

10) Third-Party Services

We may use third-party services (hosting providers, CDNs, analytics, social platforms, ad networks). Their terms govern your use of those services. We are not responsible for their availability or policies.

11) Warranties & Disclaimers

• We provide the Services with reasonable skill and care (best-efforts).

• We do not warrant any specific business outcomes (e.g., revenue, leads, traffic, rankings).

• Except as expressly stated, the Website and Services are provided “as is”.

12) Suspension & Termination

• Either party may terminate for convenience with 1 month’s written notice (email acceptable).

• Either party may terminate for material breach not cured within 15 days of notice.

• Effects: upon termination or non-payment, we may suspend/remove sites, disable hosting, and not renew domains under the Service Model. We will keep the site accessible for [15] days for export on request (if all sums are paid).

• On request and full payment, we will transfer domains/assets registered on your behalf within a reasonable time.

13) Liability

To the extent permitted by law:

• Our aggregate liability for all claims in any 12-month period is limited to the fees you paid us in that period.

• We are not liable for indirect or consequential losses (lost profit, data, goodwill), platform outages or third-party failures.

• Nothing excludes liability that cannot legally be excluded.

14) Non-Solicitation (Business Protection)

During the engagement and for 12 months after, you will not directly hire or engage our key staff or subcontractors who worked on your project, without our written consent.

15) Changes to the Terms

We may update these Terms from time to time. The “Last updated” date indicates the current version. Material changes will apply prospectively.

16) Governing Law & Jurisdiction

These Terms are governed by the laws of [France / your chosen jurisdiction]. Courts of [City, Country] have exclusive jurisdiction, subject to mandatory law.

17) Contact

For questions about these Terms, contact piko.agence@gmail.com.